RVR International Limited is committed to respecting your privacy and to complying with applicable data protection and privacy laws. This Data Privacy Statement is provided to help you understand how we may collect, use, protect, and otherwise deal with your personal information.   

You acknowledge that by providing your personal information to RVR, you consent to the processing of your data in accordance with this Data Privacy Statement.

This Privacy Statement covers all RVR business entities in Trinidad and Tobago.      

Personal Information Collection

RVR collects and use your personal information with your knowledge and consent and typically when you: 

1.- Use RVR’s wide range of products and services that are offered or for which you may choose to opt-in;

2.- Make customer enquiries, register for information or other services; 

3.- Respond to communications from us (such as SMS, emails, questionnaires or surveys);  

4.- Interact with RVR's websites such as submitting an application form, completing survey form, use online services. (If your browser has  Internet cookies enabled it can facilitate RVR's tracking of personal preferences, pages visited etc);

5.- Participate on RVR's social media pages such as Facebook; 

6.- Participate in RVR's promotional events, incentive or loyalty programs;

7.- Provide information through RVR's customer call centers and sales channels or any other affiliates.

Types of Information Collected

The types of personal information that RVR may collect include, but are not limited to:

1.- contact information (such as name, address, email address and telephone number)

2.- identification information (such as passport identification number, tax registration number, driver’s license, date of birth)

3.- demographic information (such as age range, marital status, gender)

4.- photographs such as those that you may submit for contests or prize winning competitions

5.- product specific information (such as preferences)

6.- banking information (such as direct debit and related bill payment banking transactions)

7.- service account information (such as account balances, transaction history, credit information, billing) 

Use

Any personal information collected by RVR will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you. We may otherwise use your personal information to assist with service related issues, technical support, billing purposes, to enhance your customer service experience by providing you with specific products and services tailored to meet your needs, for general marketing campaigns, network protection, legal and regulatory compliance.

RVR may also offer applications developed by third parties to enrich your experience. When you download a third party application to your mobile device, the third party affiliate may collect information about you in connection with your download or use of that application. RVR is not responsible for the collection or use of information by third party application. RVR recommend that you carefully review the privacy statement of each third party application prior to downloading or using them.

Sharing

RVR does not sell, trade, transfer or otherwise share your personal information except in the following instances:

1.- as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process;

2.- when we believe in good faith that disclosure is necessary to protect our rights, protect your security, investigate fraud or respond to a law enforcement request;

3.- with RVR field engineers and contractors who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them;

4.- with our business partners for RVR's marketing activities, in such case no specific personally identifiable information is provided, as such information is generally aggregated;

5.- with third parties for research and development purposes; 

Third parties must in all cases agree to a strict duty to keep all personal information confidential and to use it only for the purpose for which it was obtained.     

Data Retention

RVR retains data for a specific period of time required, however certain data can be retained for longer periods as required by the laws of the territory within which the specific service is operated.   

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our services. We also engage well-known technologies including but not limited to firewalls, intrusion detection, SSL (Secure Sockets Layer), routine network vulnerability assessment and 24 x 7 monitoring of its network. Please be aware that although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Privacy Support & Inquiries 

If you have concerns or questions regarding this Privacy Statement or if you wish to update your personal information or stop the collection of your personal information, please contact us at customersupport@rvr-networks.com or +1-868-226-4787.    

Changes to Privacy Statement

RVR reserves the right to amend or modify this Privacy Statement at any time and in response to changes in applicable data protection and privacy legislation. Notice of any such change along with the revised policy will be posted on our website.